Telkom Bad service

I have received no proper attention , MY *** , The fault gets escalated to the underground cable guys they just close it , I got assistance from a technician, who got a Specialist out did some tests and sends the fault back to the underground cable guys , who in return does nothing, the Specialist said that there is a unbalanced pair and it needs to be repaired. Now who is going to do it , nobody the fault keeps getting closed , but come month end Telkom bill is first to be paid.<br> <br> come on Telkom this must come to an end ,fix the line.