Telkom Bad Service

To whom it may concern

I've been a loyal customer on Telkom for years now. Our copper cables were ****** a few weeks ago. The technical department have decided not to replace the cables due to the fact that replacement is "too expensive". I'm extremely unhappy because there have never been any problems with regards to payment on our side yet Telkom is unwilling to assist us with regards to something that truly is not a fault of our own. Alongside this, we have had no communications from the technical department themselves - I had phoned in a week after to follow up on the complaint and only then did they make us aware that the cables will not be being replaced. I was told to find an alternative method and have gotten vague answers and sent from shop to shop with no avail. Today, I finally recieved an answer stating that our only options are to migrate to LTE (which does not offer us a landline) or to Wireless which does not put us on the same contract that we have at the moment (namely being throttled at 100GB and paying almost the same price that we are paying at this moment). The customer service we have been receiving is absolutely beyond reason. My contract specifically states that we have uncapped with a 10meg line. We have paid up until date with NO HELP.

I honestly do not want to take this any further as I would like to stay a Telkom customer but I do want the contractual obligations to be fulfilled on Telkoms side. I pay a fee in order to have access to a phone line with uncapped internet. Further, the employees I have interacted with for the last few weeks have been far beyond incompotent as I was informed that our ability to migrate should have been made aware to us, the contractual options were incorrectly informed to us and the only thing I have been told is "im sorry" and have been welcomed with unfriendly staff members.

Please contact me with regards to this or I will have to take further steps.