Telkom bad service

My communication services was cut without prior warning until I called telkom, that's when they told me to pay a certain amount in order to be reconnected, after paying, I still waited for three days before connection, each time I was told to wait five hours because the payment is reflecting and the matter has been escalated. In a weeks time, I was cut again without any warning, this was after a debit order went through, the money in their account, I have to keep calling customer service and I keep getting the same massage, the matter has been escalated, waiting for five hours, three days have passed without any progress. I am spending more money buying airtime in order to communicate while telkom is dragging its feet to reconnect my service, even when money is sitting in their account.