Telkom bad service

Signed up for a ADSL 10mbps contract. I struglle to stream and start recording the speed that I get on the Telkom speed test. I noticed that I constantly only get 2mbps instead of the 10mbs that I pay for. I have reported the fault many times and received fault reference numbers. It will then work for a day or 2 before giving me problems again. Yesterday (11 May 2018) one of the technicians told me that I should take the rooter in. I came at the woodlands shop where the assistant reset the router and could not connect again and told me there is a issue. Long story short after many faults reported and a visit at the Woodlands branch I am told that my router is a issue and it needs to go in for repairs (this after only 2 months and problems from the start). They cannot borrow me a router while this one is in for repairs and I will have to keep on paying while I don't have a router or accees to the service that I signed up for.

Just keep this in mind before joining telkom. My experience with them is very bad and I regret every second for not rather go to a smaller service provider. I would consider a smaller service provider instead.