Telkom bad service

I have changed my account payment to DO. On 26 Nov a debit order was deducted by Telkom for R850. On 31 Dec another DO was deducted for R850. Last week my ADSL stopped working. I have send a SMS to faults and no reply. Today I phoned technical regarding ADSL only to find out my account was suspended due to no payment. I could only phone after 8am to sort this out. After speaking to the agent she explained that my account had a cap on for a debit only for R850 per month and this outstanding amount of R394 was due from Nov month. I did not request a cap on this account. Why should I now suffer and pay a reconnection fee for something I did not request. I requested her to send a dispute through for this reconnection fee. I asked how I can have my service reconnected and she advised that if I make payment at PnP before 10am my account to the amount of R394 my account will be suspended before midnight tonight. I just phoned to enquire if they have received payment and the new agent advised that payment will reflect only between 24 and 48 hours. This is ridiculous. One agent tells you one thing and another something different. I still can't use my ADSL and none of this was my fault.