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Allison B

1 reviews | Active since Oct 2015

04 May 2018, 15:24

Telkom bad service

I have had no internet since Tuesday night. I have made at least 19 calls to the technical division and reached several different call centres, including Port Elizabeth, Johannesburg and Pretoria. No one can help me. I installed a new router in case my other router was faulty and the same lights come on, just not the internet light. The new router is also a Telkom issue, which I received when I renewed my contract. I told the lady that I wanted to cancell my contract due to not having internet for which I am paying and she just told me to cancell online.......not at all concerned about lost business to Telkom??? I was just told by yet another technical support person to take my routers into a Telkom shop to check if they are faulty. This is a 42 kilometer round trip for me and I am a disability pensioner who will probaqbly have to stand in a very long queue at the Springs Mall store. What really annoys me is that I keep on getting SMS's to say that the fault has been fixed. Bye bye Telkom come April 2018 when my contract expires.

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Allison B's update17 May 2018, 20:21
Reviewer Update
I was eventually told that my router was not working so I took a brand new one, issued by Telkom when I renewed my contract. The Telkom gentleman found this one to be also faulty despite the fact that it had never been used. I was told to take it to the Springs store which I duly did. The lady who helped me would not believe that it was a brand new router and told me that she had to send it away for repairs and would not exchange it despite it being brand new. I was told that this would take another 21 days at least. Six days later I only received an SMS telling me that the router had been received at the repair centre, reference number TRJ062142. This was on Tuesday 15th. I had handed the router into the Springs office on the previous Wednesday, 9th May. Heaven knows when it will be allocated to a repair man. I am awaiting the SMS telling me that it has been allocated to a repairman. If it takes 6 days to get from Springs to Centurion, one wonders how long the ox wagon will take to get it back to me. that is when it is eventually allocated to a repairman. I am totally disappointed in Telkom and will very carefully consider whether I will renew my contract again.