SM
SULEIMAN M
1 reviews | Active since Dec 2017
11 Dec 2017, 13:53
TELKOM BAD SERVICE
HI, I APP**** FOR A TELKOM FIXED LANDLINE 2 MONTH AGO WITH THE WIFI ROUTER AND THEY SAID I MUST WAIT 14 WORKING DAYS. AFTER I FOLLOWED UP 14 DAYS LATER I WAS TOLD THAT THEY HAD NO RECORD OF MY ORDER. I CALLED AGAIN AND THEY SAID THEY GOT THE ADRESS WRONG. I DID A NEW APPLICATION 2 WEEKS AGO AND AGAIN I AM NOT ON THE RECORDS. THIS IS SO FRUSTRATING AS EVERYTIME I HAVE TO DO THE APPLICATION AND GET NO RESULTS.
REGARDS
Helpful (0)
Replies (2)0
Replies (2)SM
SULEIMAN M's updateReviewer Update
09 Jan 2018, 09:21hi good day,
just wanted to let you know that i just spoke to one of telkoms advisers and still i have received nothing. Its been 15 days since you rep****. i just got off the phone now and apparently you people got my address wrong again after everytime i called i confirmed it with them. Now i fixed it again and now i must wait again. how long am i still going to ****** wait? i want this sorted out immediately.
regards
SM
SULEIMAN M's update09 Jan 2018, 09:21
Reviewer Update
hi good day,
just wanted to let you know that i just spoke to one of telkoms advisers and still i have received nothing. Its been 15 days since you rep****. i just got off the phone now and apparently you people got my address wrong again after everytime i called i confirmed it with them. Now i fixed it again and now i must wait again. how long am i still going to ****** wait? i want this sorted out immediately.
regards
SM
SULEIMAN M's updateReviewer Update
12 Jan 2018, 10:09good day once again,
So my installation for my landline and wifi was supposed to be yesterday. After asking the advisor 1000 times if they are sure it will be done on th 11th jan they assured me. i called yesterday to find out that they were not coming because of some technical problem. My wife took off from work to be there and nobody even informed us that it was not going to happen. we called them from 8 the morning till past 1 and nobody could tell us what the problem was.. they even dropped the call a few times to get rid of us.. the advisors have no clue as to what they are selling and i have no idea how they are still employed by telkom.
this is the worst service ever.
regards
suleiman
SM
SULEIMAN M's update12 Jan 2018, 10:09
Reviewer Update
good day once again,
So my installation for my landline and wifi was supposed to be yesterday. After asking the advisor 1000 times if they are sure it will be done on th 11th jan they assured me. i called yesterday to find out that they were not coming because of some technical problem. My wife took off from work to be there and nobody even informed us that it was not going to happen. we called them from 8 the morning till past 1 and nobody could tell us what the problem was.. they even dropped the call a few times to get rid of us.. the advisors have no clue as to what they are selling and i have no idea how they are still employed by telkom.
this is the worst service ever.
regards
suleiman