Telkom bad service

My internet/phone line went dead 21/12/2015 when I reported it. I understand its was Christmas and all...on the 27/12/2015 the branch manager phoned me and said they will send a technician out. Havent heard anything in the next 3 days...On 30/12/2015 I phoned again and was said there was someone and are still investigating on the problem. New year came and on the 4th I phoned again to hear the status...They said a technician will come out the day after....this happened for 2 more times. On the 11th they said that cables were ordered as it was cable problem. 12th I got a message saying \They are investigating all available options to restore service."I phoned now again 14/01/2016 only to find out that the pole is on another premises that they need permission to work on and that they will phone me when they go out so that I can get permission?????!!! Fault number is: 887CTK211215 Please...I don't know what to do anymore! """