1 reviews | Active since Dec 2010
Telkom - Bad Service
On Saturday the 12-12-2015 I made a application at Telkom in Vangate Mall.<br> <br> The guy that helps me has me sitting and waiting for almost 3hrs strait... Then tells me the system has sent my details to be verified.<br> <br> So Monday I wait for feedback... nothing comes. Tuesday I call. So one of the other agents advise he failed to attach required docs to my application so still no feedback. On Wednesday go in and ask them to escalate the mater. Still now real feedback... just I emailed them. Really... pick up the phone and follow up.<br> <br> It's obvious the staff at Telkom Vangate Mall does not understand what service delivery means.<br> <br> Will not be going back to that store for anything again. I will be calling them at 14h00 and if they still don't have feedback I will have to cancel my application and try at a different store. I pray other Telkom store are better. 6 days later and still not feedback is just not on.
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM179132
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
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Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM179132
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
