Telkom bad service

I have reported my adsl faulty on 29/01/15, fault 578CWK290115.<br> On 03/02/15 (5 days later) I received an sms from telkom saying my fault has been restored.<br> They have not even phoned me once. Needless to say, my fault has not been restored.<br> Phoning in again for +-9th time (03/02/15), again holding for more than 40min, they put me back at beginning of list, fault 675CWK030215.<br> Today is the 09/02/15 (11 days from reporting fault), still have not received any service, still sitting without internet.<br>