Telkom bad service

My girlfriend took a new contract out on her name for me. We received the the Y7 Pro on the 1st August 2020. The phone was 3 weeks old then it fell out of my hand. I've contacted Telkom on various occasions to let them know that the device fell & the screen is cracked. Huawei have a 100 day screen protection cover. My application was not approved because the consultant who helped me didn't mention the 100 day cover to me. I only found out about it when the screen cracked. I'm sitting with a broken phone that must be paid every month. I just want my phone to be fixed