TELKOM BAD SALES EXPERIENCE

On 13 October 2018 I app**** for a mobile contract deal online. I was contacted by a sales agent and the deal was processed. On 17 October an amount of R849 was deducted from my account. I was informed to expect delivery in 3 - 5 days. When 5 days elapsed I called the contact centre to ask when I should expect delivery? I was attended to by a very rude sales person who said they did not know when I would receive the cellphone.

I decided to call again three days later and I was told that they no longer have the cellphone in stock and it had been discontinued. I asked for a refund and the lady that assisted me confirmed that she logged a case for me. I later receive a confirmation sms informing me that a case has been opened for me. A day later (3 November 2018) I receive an SMS informing me that my case has been resolved. This came as a shock to me as I had not received my refund, so I call again to enquire what was going on. I get told to call the Finance department and get given a new reference number.

I call today only to get told that they do not have my full details and therefore are not able to refund me as they do not know if I received the phone or not?!

I am so frustrated as everyday I speak to different people and receive different information each time and I still do not have my refund. It has been over 3 weeks now.