Telkom bad online sales

I have been trying to purchase telkom uncapped lte deal for R599 from the online store since December. I registered but did not receive a call from the sales team to do my paperwork. I have been dealing with the telkom Facebook team but the only feedback they give me is that the sales team will call me shortly. That never happens. Calling the call centre is a waste of time as I do not ever get through to someone to assist me. Went to the telkom bluff store they said I must deal with the call centre and if I take the deal with the store it will cost more as the price is for online only deal. This is really frustrating. I don't understand how can take so long to sign a deal with telkom. Don't they want customers?!?