Telkom - BAD IVR, Unprofessional staff

I recently updgraded my contract via the call centre, i recevied the device via courier it, after 6 days the device did not want to charge. i contacted Telkom's customer care they redirected me to the sales department 10213. One of the most pathetic and unprofessional department that i have dealt with. The phone was put down in my ear numerous times and matter of fact i was juggling around like im in a circus calling 10213, then i need to select millions of options within your IVR. This has been my first and worse experience with Telkom. Lungile Malunga supervisor Michelle no help, Mandy Malambo supervisor Maria Mobateng no help, Shervonne just dropped the call. Telkom sies for you I am sitting with a device that i have to pay that i am not making use of.