Telkom - BAD Insurance Services!!!!!!

We are extremely unhappy with Telkom. The insurance offered by them is a time-consuming pain.

My phone was ****** in November 2024. after submitting the claim, it was a back and forth to get the claim approved. sending statement after statement. eventually last week (20 December 2024) the claim was approved, it was said after the access is paid the replacement device will be delivered today. (23 December 2024)

After waiting the whole day for delivery. we decided to phone and find out. We spoke to the insurance company again. With the big surprise Telkom insurance said that they do not have stock of this phone and need to order this from the supplier. This can only happen on the 6th of January 2025.

We were never informed. We never received any sort of feedback. The only time we received feedback is when we actually phoned them

How can a claim take almost three months. They are very quick to take your money and tell you to pay this. now they come with stories.

We were never offered the option of taking another phone where stock is available or nothing.

We are extremely unhappy. I don't think we will renew our new contracts with this.