Telkom bad insurance

<p>I lost my phone that was insured with Telkom insurance about 2/3 months back. Made a claim; paid the large access fee and was told I will have to wait between 3 and 7 working days for my phone. I was also told that it will be delivered to my address of choice and there's no alternative replacement method. I was told I just need to make sure that someone is there and also give a copy of my ID. Till today my phone hasn't reached me nor the address, I'm being told its gone back to the supplier twice because they don't know me. However my debit order runs monthly with no problem (for the past 12 months).</p> <p>My email address is **********