Telkom bad experience

I was debited 7th September. Got my device on 11 September. I was told the Sim would be working already. 16 September my simcard is not working Telkom didn't bother to even communicate this to me. To date I only receieved an sms where they just say they are aware of the problem. So people can call me for sales but no one can call me to tell *** is going on. I'm not a difficult person. If I pay for something I expect to get what I paid for simple!!! I shouldn't be writing reviews to get attention from Telkom!