Telkom bad customer services

I,m very disappointed in Telkom's bad service. I had for more than two years the Huawei wireless internet rooter. My monthly installment are R 299. After 24 they phoned me to upgrade . We fill and complete the application over the phone when one of their useless consultants phoned me for the upgrade. The new rooter would be more faster and cheaper per month. Instead of paying R 299 per month they will reduce it to R 269, which i think is a cool improvement for a lower monthly installment.

They eventually send the new 20 gig day and 20 gig rooter to me via courier. When set the new rooter up their was no internet. My account was up to date and i believe the new rooter would be faster and more convenient, but its a couple of months later and i,m still using the old rooter with the 10 gig day and 10 gig night.

My account was paid up till last year November and suddenly in December the bill jump from R 299 to R 890.00. I reversed the amount immediately because i never went over my 10 gig budget and even when i run out of data i rather wait the last two or three days of the month for new data rather than use out of whatever data.

My question now is whenever you phoned this people a consultant always tell you , you are at the wrong department and then they put you through to a so called other department when you already 30 minutes plus on the line waiting for someone to help you. eventually everybody told you , you are at the wrong department and just pass the buck. Until the phone went dead. what kind of service is this?

They never follow up on the new rooter ask if it worked fine of whatever, nothing at all.

After i reversed this huge amount a debt collector phoned me a couple of days later and told me Telkom handed me over for debt collection ***....

Is there any other reliable companies out there that give better service other than Telkom, because they just useless.......