TELKOM BAD CUSTOMER SERVICE

The service from Telkom is pathetic. We have been trying to organise a new deal for my 80 year old mother as their copper cable was damaged so they don't have any data or land line services. We have been trying to upgrade their services for the past 7 weeks!! As she doesn;t know about MB and GB and mbps I have been talking to telkom sales to find out what the correct package would be for them. My father has to talk to them as the current account is in his name. So every time I have to go onto their website and look for the package and request a call back to their cellphone number as Telkom does not have a free like to phone like the other internet service providers. When the sales call centre calls her they give the incorrect information i.e. she has to get a new router to replace her current one. There is nothing wrong with her router the copper line is damaged and wont be replaced. They have to get LTE as there is also no fiber in their area. Then I would fill in the online form again and request a call back again. They they will phone and say she cant upgrade and that she has to call another number. This has now been going on for weeks and we are still with no internet or landline.

When you phone you hold on for 20 minutes!!! The service is really bad and we would have gone somewhere else if my mother did not insist on having the same land line number and email address. Why can't a person phone them and have a shared call where I could phone my parents and all of us could finalise this deal.

My mother also can't go to a Telkom store as she is 80 years old and she cant stand in a queue for 2 yours as there is no priority for pensioners.