Telkom bad customer service - Billing and Query resolutions

My name is Mahlatse Shai , Telkom cellphone: *** , I have signed for a Telkom sim contract since December 2025, my rights as a customer has been violated by the company and their consultants who gives nothing but a bad customer service, they give feedback without even logging into the customers account, I set a debit order to the 30th of every month guess what when the time comes, Telkom never debit and now my account was handed over to Nudebt that gives nothing but a bad customer service too. This companies are always in the dark when coming to payments reflecting on their side. They debit you but can't see the money on their side. They also overcharge for their service , I signed up for R219 sim data contract, I never paid R219 on a single month I get charged over R400, their consultants are not honest, they only want commission.

Already Telkom is charging me for this month data when I have not used it. I paid them but I am not even using their services. It has never been easy working with you.