Telkom Bad Customer Service

Yesterday I called Telkom's contact centre to enquire about the options available for maybe extending my contract or downgrading to bring the instalment down for my cell phone contract, however after being transferred around 4 times, I eventually got put through to the right department, I then got assigned to a lady, I can’t remember her name, but I asked what the options were and she said I would have to wait 22 months to change anything as per the contract which I can respect but then I asked if there are no other options available as my financial situation has changed a bit, and she said no and then dropped the line, like all I asked for was options so that I can continue my contract and also ensure that my instalment is paid but I guess that’s too much too ask, just so disappointed that that’s how people are treated.