Telkom bad customer service

I entered into a fibre contract with Telkom in May 2022. This was supposed to be a 12 month contract of R399 every month. I asked for a debit order which they were having trouble loading, I paid monthly via eft the amount as per our agreement. In September while I was paying as per normal via eft they loaded a debit which I reversed because I had paid them already for the month. They did another debit order for October which I reversed again as I had already paid for that month as well. So my line was suspended, after calling, mailing, texting for more than a week my line was unblocked again. In December my line was suspended again for no apparent reason. When I queried I was told that there was a R60.60 in arrears. Because the latter was a small amount I just paid and included my December subscription just to be told that I need to now pay another R305.47. This company is rificulous and people working there who were suppose to assist are beyond words!