Telkom Bad Customer Service

I purchased a free me bundle of R389 on the 30th of June and still haven’t received. Telkom is ignoring my DM’s, tweets, Facebook and SMSes but can respond to others. I even went to the branch and the consultants were just as clueless or playing dumb? I have no idea. The call centre doesn’t even give me the option to speak to a consultant if its not to make a sale. I’m refusing to pay my instalments until you fix this or deduct what you owe me. You guys are a **** with your nonsense network and no customer service! Stop sending me your promotions when you can hardly respond to queries relating to your pathetic service. I’m really fed up!