Telkom bad customer service

I took my Huawei router to the Telkom shop at Midlands mall Pmb, as it was continuously loosing signal(red light). Arrived at the shop, got a number/ticket and waited for 1 and a half hours.

Many elderly people came into the shop and with the shop being crowded did not know they must get a ticket by the machine. One elderly lady stood next to me for some time, I got her one of the stools in the front but it was to high for her and it was cracked on top as most of them were.

They have 8 counters but only 2 staff members on the counters and one person on the floor checking with people waiting. After an hour I went to the one lady at a counter and asked why the number are called out mixed. Her reply was that some counters are technical issues, service and something I cannot remember. This person on the floor came to me and said the Huawei routers across the country have a problem where as the person at the counter told me it is a system problem. Well days after the router was fine but I stress for the next problem.

I asked the person at the counter about the insurance I had on the router. When I got the router the person asked if I want insurance on it for if it breaks. Myself and the wife agreed on the insurance but the second debit there was no insurance taken and only the amount for the router and its plan. According to the person at the counter there is no insurance on the routers but only for cellphones.

Telkom does have the best deals but the far most worse customer service ever. rather spend more money somewhere else with better service I think. Staff tell you different things and are not consistent.