Telkom bad customer service

My line was suspended due to the call centre not changing my banking details. I then made 2 EFT payments on 2nd and 3rd October. So now account is up to date and my new banking details is loaded. I called on 5 October to ask if account is up to date and can they unsuspend my line. This was confirmed would take 5 hours after an escalation email from the consultant was sent to the back office. Today, 7th October and another 4 calls later, I finally get told that team don't work weekends. So have to wait till Monday for it to be unsuspected.

How do they work? As a service provider, you always have staff on call. I've given so many stories from the call centre, you don't know who to believe.

This has been the worse experience I've had with Telkom in all my years of dealing with them.