Telkom Bad Customer Service

Telkom suspended my data account without letting me know that my account hadn't been paid. They sent me a statement which showed that my account was paid only to find that there was a problem with the debit order which i was unaware of. Instead of calling or mailing me to let me know so i can sort it out they decide to keep quiet and then just suspend my account without notice. I then paid after only after calling to find out why my internet was not working and theu still didn't reinstate account. Im still without internet because if their gross incompetence. What's worse is that while my account is suspended my data will expire without me having fully used it which essentially means that I'll be paying for something i didn't entirely use as my account was suspended. When i called the call center for help they were so rude and unhelpful and incapable of understanding me even said if i want to cancel my contract i should do so(wow talk about poor customer service). What's even worse is that ive been a loyal customer for over 3 years and this is how they repay mu loyalty. Thanks Telkom for being awful to a loyal customer. I should add the staff at the cape town store were very helpful but call center people i spoke with were unhelpful and unwilling to.

Kind Regards Cancelling My Contract