Telkom bad customer service

Good day , So I ordered online a WiFi package at telkom , the lady phoned the next day to go through the terms and conditions agreement , and said they will let me know if I qualify 2days later got a order number and approval with account details - I then emailed to the email address which was provided in the sms ( please note these people reply all over 2 or 3 working days to my emails ) . I phoned the following branches to find out when they will do installation ;I phoned stellenbosch branch , somerset branch , no one responds - I received an email stating they will come the Friday - Friday we waited no one came - on that Friday I phoned stellenbosch branch again ! After several calls 4:53 a lady answered I told her I’ve been phoning whole day why ain’t they answering , I do not have a lot of airtime now could she please phone back - she said they cannot because they can only receive inbound calls , okay , then I asked her to check or to find out when they will install by us ( please note I needed urgent WiFi as my husband has conference calls everyday and works from home ) so ever since the ordering waiting period we are buying everyday data ( because we wait and wait for installation ) . The lady at stellenbosch branch has put me onto hold 4;58 my airtime went down - Monday morning at work I phoned again sending an angry email to them , 3 days later they rep**** that there was never a delivering date scheduled and they will schedule for this Thursday , Thursday came ! The guy was there an said he couldn’t install due to cables are ****** near us and we do not have an telephone line # my reaction to this is ; shouldn’t they ask people this question ? Before agreement or shouldn’t this be on the ordering info - anyway my husband said the guy went again and said other people needs to come out to correct the cables , today is Friday : spended 150 on data and monthly payment for this WiFi is 200r - still no communication - no answering - no feedback !!! And I bet when paydate comes the debit order will go off - but haven’t received any WiFi

Could someone assist on how to cancel this - this is pathetically bad service of telkom !!!