Telkom - BAD CUSTOMER SERVICE

I've been a Telkom Customer since 2012, Telkom provides the ADSL 2mb Line Rental and MWEB provides my 2mb ADSL Data Service, no problem.<br> <br> A Telkom Sales Team visited our company offering Telkom Packages/Services Nov '15, I app**** for an upgrade from 2mb ADSL to 4mb ADSL Service with Leopold van Rooyen (Telkom Rep)<br> <br> A week later I receive a sms from Telkom providing a user name and password, I contacted Leopold van Rooyen asking him how to activate the service, where is the contract that he would have send via email and where is the new Rooter? <br> <br> He rep**** \customer service will be in contact"...So he got his signature and he sealed the deal the day he visited me"