1 reviews | Active since Sept 2015
Telkom Bad Customer Experience!
Been trying with TELKOM to move my ADSL line to my new home address for 2 weeks now. Guess what, 2 weeks later (after numerous phone calls to Telkom) I am still without internet.
The same excuse every time I phone: "Sorry there is an existing order and we cannot process your new order until the old order is removed from our system." Just remove the old order PLEASE so I can get my ADSL line relocated and get back online....
You expect me to pay for a service which I don't have due to your *********** systems. Get your priorities right Telkom.
Struggling for 2 weeks is not my idea of fun, I urgently need my ADSL line moved and my internet running, or you might just have to cancel my service for good, I will rather deal with Vox or Afrihost.
My reference given was ********** .
Good Afternoon GERRARD
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Please note that Telkom will soon no longer be a business that responds on Hellopeter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special Forces team can help resolve any issues or escalations you might have. Thank you. Click here to visit our pages, https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Best regards,
Good Afternoon GERRARD
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Please note that Telkom will soon no longer be a business that responds on Hellopeter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special Forces team can help resolve any issues or escalations you might have. Thank you. Click here to visit our pages, https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Best regards,