Telkom - Bad credit record due to Telkom's negligence!

To whom it may concern,

I had a Telkom voice line installed at my residence in Bloemfontein and used Mweb as the ADSL provider, the installation was effortless and application was handled swiftly, however when I moved to the Eastern Cape last year in January is when I started having problems with Telkom. I went into the nearest Telkom shop and told them that I'm moving and need to cancel my fixed line. They advised me that I need to download the cancellation application from the website and fill it in and send it to ********** which I did on the 27th of March 2017.

I sent the email and spoke with the Telkom branch via email and was told that the line would be cancelled at the end of April 2017 (date of last invoice). However I still received invoices at the end of each month, I continuously called in to Telkom's call centre and told them to cancel the account but they just refused to cancel. By the end of June I decided to go to my bank and block the debit order because I was being debited the line rental each month and Telkom refuses to cancel my account.

More then a year later, after countless emails and time spent on the phone, my line is still not cancelled. I received calls and SMS's from attorneys because Telkom has given me over for not paying my bills. According to their system I have an overdue amount of R1141 lying against my name. Now I have a bad credit record thanks to Telkom neglecting to cancel my account.

I have been sending emails and going into Telkom shops to sort this out for the past year continuously and nothing is being done to the problem. At each shop I go into, they ask me to send the original email with the cancellation documents, which I do, and then I hear nothing from them. I send follow up emails but each time I get no reply. I don't know who to talk to to sort this out.

I would strongly recommend anyone to stay as far away from Telkom as possible. NEVER sign a debit order with them. THE CLIENT SERVICE IS NON EXISTENT.

Johan