Telkom bad connection between 19:00 and 22:30

Well I reported Telkom 13 days ago and told them to please fix the issue where me and my family have bad connection between 19:00 and 22:30. They still haven't fixed it. They surely can't just say they will look into it and 13 days later not have the problem fixed ?<br> <br> Here is the previous report link : http://hellopeter.com/telkom/complaints/telkom-giving-me-bad-service-for-5-days-now-***<br> <br> And here is the previous social media reference number : SM199405