Telkom - bad business service, billing issues unresolved and no response. Not unusual for this company

My wife took out a voip contract which on the quote advised was limitless with a fair use policy which was accepted. This was to be around 3300 per month inclusive of the minutes based on a fair use policy and the basic charges.

When we got our first consumption account they were billing for calls and then they discount it there after but the account was 5000+ and it didn’t seem like a fair use policy was exceeded.

The sales agent Philicia Molala referred us to a John Jeme, who called my wife to advise he will investigate and refer back to us with corrections. A month later and there is no returned call or replies to his email.

We are still in the dark as to why we were charged more and we are expected to pay the amounts else they will disconnect the service, and then to reinstate will take 3 days and you will be charged penalty fees.

Terrible service from Telkom and not the first time.

If they cannot service a contract they should cancel it and one should be allowed to find a new service provider.