Telkom bad ,bad,bad

I have report fault on my telkom line cant make or receive calls since the 14 Januarie now my dsl line is also of can some one from telkom pls call me on ********** 688 plssssss here is my ref. Number also from 16Januarie.Dear Customer, Fault ref. ********** 2 has been created for Fixed Voice Product ********** 449. Telkom will endeavour to resolve this problem its now almost two weeks