Telkom: Bad, Bad service!

I have been waiting for more than a month now for the issue with getting a modem from Telkom. No one seems interested in solving my problem. I will not even start to explain the whole ordeal. Point is, I have no modem and Telkom expects me to pay for a service I cannot use because of a problem on their system which they cannot or will not rectify! The last e-mail I got was from Sinethemba Ngqokwe saying that they are busy looking into the problem. I am so sick of waiting for them and now really am (for the 100th time!) on the verge of cancelling everything except it seems like I am stuck since it apparently takes months and months for cancellations!