Telkom BAD BAD BAD "NO SERVICE"

I do not have any cell phone reception "no service" emergency calls only". This already happened twice to me and I went in to the walk-in center to swap cards. It works for a while and then suddenly "no service"! This is so annoying and super frustrating. I am not the only one complaining about this and do have colleagues and friends with the same problem. I sent them an inbox, posted on their Facebook wall and still no response. This is so sad and is urging me to change networks and cancel my current account I have with them. I have been without signal for almost a month now and if it was not for my WiFi access at work and home I would've been disconnected from everything. I have been missing important calls and messages from work and family but it seems that even they do not know what the problem regarding this is. Do they even have a solution? Meanwhile they are deducting every month...how convenient. I CANNOT ENTER A CONTACT CELLPHONE NUMBER ON THIS COMPLAINT BECAUSE I DO NOT HAVE CELL PHONE SERVICE! How fitting is "no service" now?