Telkom - Bad and Frustrating service

On Tuesday 23 April 2019 at 12:41 I spoke to a Telkom consultant by the name Sherice on an online application for a fibre service. After our call I was advised that I would receive and sms within 24-48 hrs thereafter a technician would call me to set up an installation date. I requested for a reference number and was advised to quote name of the consultant, date and time.

To this day I have not received the sms or any call from a technician. Instead a device was delivered today and an email was sent to me stating that the service has been installed and payment is due 29/04/2019? I have not been connected to the service nothing has been set up I don’t know what I am supposed to do but Telkom is already communicating payment. Bad and Frustrating service!!