Telkom - Bad ADSL customer service

I have not had internet access from the 24th of June.<br> <br> I have logged several calls and followed up on then consistently and I keep getting told that the matter has been escalated,<br> <br> I took the Modem to the Telkom shop and was advised that the modem is not the problem, the problem is the line.<br> <br> the internet line seem to be crossed with a deactivated line.<br> <br> all I want is for a technician to come out and sort this out.<br> <br> I am with no internet for the last 3 weeks but Telkom will still charge me this is unacceptable.