1 reviews | Active since Nov 2015
Telkom bad accounts/contracts
Today I phoned Telkom to cancel my Landlane and ADSL.<br> Initially took the month to month contract from Telkom Jeffreys Bay. (Who subsequently closed shop)<br> <br> I emailed my cancellation request to the tocfaxes email and received a reply and a phone call.<br> <br> I want the service to be cut on 30 Oct 2015.<br> <br> After spending hours on the line jumping between cancellations to billing to technical to billing and then sales I was advised that there will be a penalty in excess of R200 rand and that Ill be charged for the entire December. <br> <br> I am on MONTH-TO-MONTH and NEVER singed a fixed contract. Now they want to bind me to some contract's TC's. Gaan l?.<br> <br> At the end of my final call I was advised that my contract only expires on April 2016??? What??<br> <br> I am not paying a cancellation fee and not paying for December.<br> <br>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM171547.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM171547.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
