TELKOM: BAD

I was given a new Telkom phone, a wireless device which was offered to me. If i know that i would experience all this problem i would have refused it. Since the 28 October 2018 my telkom line has been dead. I call the customer service only for them to tell me that i must take the sim card to a nearest telkom store, which i did today only for them to tell me that its not for them to sort out. this is absolutely ridiculous. Now I am with out a landline and no one can help me and for something I didn't even ask for. Reference No: ********** 1. Please, Please please connect me to the old service. I dont want this new phone. Pathetic service.