Telkom bad

Im having a really awful time this December thanks to telkom and their extreme poor customer service. When i took out a contract with them three years back , they were absolutely awesome.... Fast forward and I'm in 2019 and im in financial constraints.... With lots of accounts to pay off.... Took a ploan to squash all these accounts including my cellphone contract.. Even called telkom twice to find out what the actual amount was including the penalties. They told me that due to the fact that I was in arrears, they would not process my request for cancelation. So i paid the arrears and then i noticed that they debited me two amounts of the same figures... I left it because I thought that i would pay less at the point of canceling....

Called telkom again and the lady tells me that she cant process a cancelation and i can only do it on the website.... So i try and couldn't. .. I called in again and the other consultant tells me that I was miss informed.... And that she can help me. She tells me that she will get it done once the deposit reflects.... Wasnt dont!!!!!

Okay so eventually telkom starts paying attention to me because im no longer paying. I called in afIn and told the consultant that i am frustrated and will not pay cent till they cancel this contract.... They didnt!!!!

I get called bt the collections department. Arrange payment on the 14 coz at this point i want the painful process to END. We are in the present and telkom has debited R 10, 000 from my account. When it waz meant to be half. Imagine goung to buy food and they tell u that u have been declined. And its because telkom is pathetic and ***********.

I couldn't afford my account... Tried to do the right thing and pay it off and because of their failure to render service due to me... They have caused me stress and financial losses. And now i have to waist more money calling them again and again.