Telkom back office worst service?

I have recently moved to a new house in four ways, I have a Telkom Mobile (20GB Home/Office LTE) package and it seems that there is absolutely no service with them. I logged a call with them to get a technician out to come and look at the signal issue i am experiencing, they claim to have telkom 3G signal in that area but even this is not available as a web page cannot even open. <br> <br> Furthermore they said on the call that back office will contact me within the next 72 hours (has been 168 hours now) still no contact. I contacted the call centre again and the agent helping me said that the case has already been attended to, I informed him that I have not been contacted by them at all, and his reply was \sorry sir there is nothing i can do for you".<br> <br> For one of the \""Best\"" service providers i expect them to at least contact me within the 72 hours. And as the \""leading\"" telecommunications company i would expect them to provide a service for at least 3G coverage if someone with an LTE package (already paying a lot for internet connectivity) does not even have coverage."""