Telkom

23 August 2019 Dear Sirs REQUEST FOR ASSSISTANCE WITH MY TELKOM COMPLAIN In April 2019, I entered into a contract, with reference *** for the supply, delivery and connection of a Telkom WI-FI router at a monthly fee of R 199.00. To my surprise, there was second WI-FI router contract, 06****7210, which was put under my name. I queried this contract when I received statement that I owe R 892. I called Telkom, ***, and the consultant on the other side of the call advised me that this matter will be resolved and and/or corrected. But to date, this has not been resolved and every month, Telkom debit my account with approximately R 3000. If there is no money in my account, I have to pay the bank fees for debit orders decline. On 21 August 2019, I called Telkom again and spoke to Nomfundo, who advised me that this matter will be rectified. The reference number provided for the call was 29****33. But on 23 August 2019, I was shocked to see that they have again debited R 3023 from my bank account. This has been going in circles and it seems no one at Telkom will help me to resolve this matter. I don’t want my name to be taken to debt collectors for something that was not my fault in the first place. I need your assistance to get this matter resolved. Regards Ms LE Maroeshe