Telkom

I had signed up for my very first contract with Telkom based at the Phoenix Plaza and was assisted by the sales lady named Nirupa who was very much interested in getting the sale done for both contracts I was interested in.

However Nirupa had captured by banking details incorrectly which caused my very first debit not to go off, impacting both my lines to get disconnected and this had caused me a huge inconvenience.

When I approached the Telkom store at Plaza, I was asked for my bank statements which they viewed and confirmed the sales agent captured my bank details incorrectly and they was not willing to compensate me at all for loss of service and for dissatisfaction.

I then went into store for the second time to make manual payment but the advisor I spoke to advised I should leave the money in the account and wait to be debited .

I was out of service for a whole week without any compensation and when the lady saw me in store and knew what happened she carried on with a conversation with her other colleague and continued laughing without even apologizing to me.

This will be my first and last contract with Telkom. For a huge network provider their staff is very *********** and we make them the money but yet cannot compensate us when it was their own staffs fault!!!!