Telkom Awful Service

I logged a request to move our line on the 14th January 2019 and have not heard back from Telkom since. My sister in law has tried to make contact through Facebook and also phoned today, 21 January 2019, spoke to a Siphelele Ndlovu who, after asking for all security questions, told her that the systems were down and he could not help her. She requested to speak to a superior and at first, he wouldn't saying "they are just going to tell you the same thing I am telling you" and then after she lost her temper he put her on hold. He then came back to tell her that ALL the superiors were in a meeting and couldn't assist. He also confirmed that he was “actually a Senior Associate" at Telkom and that no one in Telkom could assist "at the moment" as the systems are down. This is unacceptable.