Telkom avoids resolving their system prblems with SmartVoce 100.

Telkom is unable to resolve any system problem that is out of the ordinary. I have a SmartVoice 100 contract and suddenly the data usage and details disappeared from my phone, my Telkom dashboard and all SMS's showing usage. I have tried 4 times to contact Telkom to resolve this but in the only instance where I could understand what the consultant was saying (and they are in the tele communications business!!!), I was given an e-mail address - *** - which does not accept e-mails from outside Telkom!!! How is one supposed to resolve Telkom-caused problems when Telkom does their best to frustrate this? Instead they blame load shedding for everything...