Telkom Avoid problem for over a year

Final Warning to Telkom<br> <br> Telecom for the last year and a spam of 12 months have refused to install the new exchange that is needed. The area Noordhoek Mountain road has needed a new exchange for 12 months and Telkom have avoided the issue on every platform possible. Social media, they asked for many speedtests and said they would would send the query to there team, No solution. Logging a complaint, Telkom automatically resolve the complaint even though it is not resolved.<br> <br> I have E-mailed the area manager and he has admitted to the problem! But says it is not in his power to allow the upgrade. I want daily updates from Telkom on what they are doing to resolve the issue. No more sending speedtests, members of your organisation acknowledge the problem, now fix it. I have already discussed taking up a case with ICASA as I have kept a record of every e-mail and message Telkom have sent and they are clearly avoiding the issue at hand. Please provide me with the e-mail some one who is in power as there social media team is beyond useless(12 months). Again I say I want daily updates on what is being done as your company shows negligence to it's customers.