Telkom Automated Payment System Nightmare

Telkom's "Automated Payment System" will eventually drive customers away.

Previously, one would be able to call billing/accounts, quote a reference number from the receipt, and have the line back within a couple of hours.

I am now entering day 3 of my line being suspended, even though the account was paid in full 2 days ago.

Chatting to the call center agent, I am told that they have no SLA and have no idea when the line will be back in service, except only when the "automated system" picks up the payment.

What. A. ****py. System !

Sort it out please Telkom. This is customer service at it's worst. When fibre does eventually arrive in my area, and I pray that it is soon, guaranteed I will be moving away from Telkom with these kinds of service levels.