Telkom attitude is unhelpful

On 13 Dec I reported my line out of order and received a ref. Two days Telkom send me an sms saying problem solved! without even calling at premises to see what the problem was. I then had vists from two different people saying that the problem was cable theft. This turned out not to be the case. Had they just taken the trouble and time to check the pole on our property problem would have been solved without me having to visit Telkom outlet and call and escalate the problem. Endless time wasted. On Friday 19 January I had a visit from Lucky and Mpho from Open Serve who took the time and trouble to sort out. Finally sorted in the afternoon. Grateful thanks to them. I now have to try and get a refund from Telkom from time line not working......not looking forward to this at all!