Telkom @Telkom

<p>@telkommobile @telkom</p> <p> </p> <p>I took out a contract with Telkom in January 2016 2months into the contract my device had software problems. I took it back to Telkom on the 9th April 2016 it has been there for almost 5 weeks. Today (12 May 2016) they called me to come pick it up, when I got there they gave me an old phone which was not mine, it had scratches everywhere, it's was not the phone I brought in.</p> <p> </p> <p>I did not accept the phone, I was advised to log a call when I called the CC they tell they can't log a query for me as the system does not allow them.</p> <p>I have been without a phone for 5 weeks since I was not even offered a phone for the time being. If they could not fix my original phone why don't they replace with a new phone. I'm a paying customer near defaulted on all my payments. I'm getting a run around between the CC and the Telkom shop. I don't know what to do.</p> <p>can someone assist me on what to do. My phone was only two months old</p>