Telkom - Atrocious Service - Unfriendly and Unhelpful staff - non-existent management

What I as a client experienced tonight is unbelievable and it has made me think is this the kind of service we should be expecting from Telkom?

I called in to 081 183 and held on for 40 minutes before Nokhuplia Ngube took my call. She had no urgency and asked me if I had re-started my device on four occasions on the same call. She eventually loaded a case as she had realized that the problem could not be solved through trial and error. I had to ask her for the turnaround time to which she responded 72 hours.

Honestly, 40 minutes to answer a call – 10 Minutes further to check my account – another 20 minutes waiting for a manager and the call cuts?

I requested to speak to a team leader or manager on two occasions and I was put on hold to no avail.

I called back and after 30 mins my call was answered by K****tso Zamase. He refused to hand me over to a manager and I ended up elaborating my frustrations to him. He then told me that there is no manager available to talk to me. Apparently his manager Busisiwe Sibanda was on “lunch”.

Is there only one manager at Telkom????

Further I insisted on holding until he found me a manager – low and behold – the call cuts.

I am a business man whom requires internet functionality. The first consultant actually had the audacity to say I cant work as I have no internet? Really? Why have I called? To check if she is well?

After explaining my dissatisfaction to K****tso, he didn’t even bother to return my call and connect me to a manager?

I believe that holding on the phone for two hours and insisting on talking to a manager should culminate in me eventually speaking to someone?

The service at Telkom is an atrocity. The consultants I spoke to acted as if they were doing me a favor. We pay for your services and expect diligent service when things go wrong.

You seriously need to intervene when it comes to client centric interactions as this is certainly no way for a business to operate.

I expect a call from someone senior in your organization that will actually listen to what I have to say.